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Setting up Gmail for IMAP email storage with Fearntech email system

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The below settings will be needed as you run through this guide, please change the highlighted items with the values that will have been given to you in a welcome email. You will be entering values both for Gmail and for your main email address, so ensure you carefully check which values are appropriate for each setting.

Email address: you@example.com
Username: you@example.com
Password: your-password

Creating Gmail account, and downloading emails

Create a gmail account. This will be an email storage account, so the name isn’t too important. If you are setting up multiple accounts within an organisation then follow a convention such as companyname.employee@gmail.com.

Go to Gmail > ‘Gear’ icon > Settings > Forwarding and POP/IMAP
Ensure Enable IMAP is selected.

Go to Gmail > ‘Gear’ icon > Settings > Accounts
In Check email from other accounts (using POP3), click “Add a POP3 mail account that you own”.
Enter your email address highlighted above (not the gmail one).
Click Next Step.

Username: enter the username highlighted above
Password: enter the password highlighted above
POP Server: hercules.xssl.net
Port: 995
Tick “Always use a secure connection (SSL) when retrieving mail”

Click Add Account.

Select yes for “Would you also like to be able to send mail as…”.
Click Next Step.

Un-tick Treat as an alias.
Click Next Step.

For “Send emails through your SMTP server” screen, enter:
SMTP Server: hercules.xssl.net
Port: 465
Username: enter the username highlighted above
Password: enter the password highlighted above
Secured connection, using SSL: Tick
Click Add Account.

A confirmation email will now be sent to your email address. This email will usually be picked up in Gmail’s first connection attempt your email account, and will appear as a unread item in your new Gmail account inbox.

Keep the ‘Add another email address’ pop-up window open and check your Gmail. Click Refresh icon.
If the email hasn’t arrived, go to:
Go to Gmail > ‘Gear’ icon > Settings > Accounts and Import.
Click “Check mail now” in “Check email from other accounts” section.

Return to the Gmail inbox.
Click on the Gmail Confirmation email.
Click the link in the email, or note the confirmation code and enter it into the pop-up window if it is still open and click Verify.

Go to:
Go to Gmail > ‘Gear’ icon > Settings > Accounts and Import.
In “Send mail as” section, click “Make default” next to your main email address.
In “Check email from other accounts”, it should say “Last checked: x minutes ago”.
Any issues, click ‘edit info’ and verify the email address is correct. If email address is correct, then try re-entering the password highlighted above (not the gmail password).

Accessing email from your devices

Now Gmail should be receiving emails, so we can tackle the next stage – accessing the Gmail account from your computer and/or tablets, phones and other devices.

Settings vary by device so it is difficult to give a complete step by step guide.

On a smartphone or tablet – using the Gmail app

This is the simplest to set up – simply install the Gmail app (if not already installed), open the app, go to Settings > Add account > Google and follow the on-screen instructions. Use the Gmail email address and password. Once set up send a test message to another email account. Check that the sender address is your email address highlighted at top of this article.

On a desktop or laptop computer

Also on a smartphone if you want all your emails to be in your main email inbox.

Firstly try the Google Getting Started with IMAP and POP3 troubleshooter (opens in new window):
https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018

Use the following settings where asked:

Incoming Mail (IMAP) Server: imap.gmail.com
Port: 993
Username: Gmail email address
Password: Gmail password
Requires SSL: Yes

For the outgoing server, use your email address settings highlighted above – not Gmail. The client you are using may try to auto-setup your account at this point. This will mean that the “send as” settings will be incorrect.
You will therefore need to go into your device/client settings, and change the outgoing server details as below:

Outgoing Mail (SMTP) Server: hercules.xssl.net
Port: 465
Use same settings as incoming mail server: No
Email address: enter the email address highlighted above
Username: enter the username highlighted above
Password: enter the password highlighted above
Requires SSL: Yes
Requires authentication: Yes

Recommended additional IMAP client settings
https://support.google.com/mail/answer/78892?hl=en

On an Apple Mac

Use the desktop settings above. Try to specify settings manually, rather than using automated set-up as the automated set-up sometimes can default to POP rather than IMAP.


Paying using a PayPal account – Step by step help guide

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On the website where you are purchasing items (the seller’s website), click on their ‘Pay now’ button. You will now be taken to the Paypal® website and will see the following page:

Paying by PayPal account - step 1

You will see two options; Pay with my PayPal account, and Pay with a debit or credit card. This guide will describe how to pay using a PayPal account. If you wish to pay directly using a credit/debit card then follow our other guide – Paying using a credit/debit card – step by step guide. Note that if you do have a PayPal account and you try to pay by debit/credit card and/or use the email address associated with your PayPal account then you may have to use your PayPal account for payment.

Enter the email address and password associated with your PayPal account. Then click on the Pay with my PayPal account link. Read more


Paying by card using Paypal – Step by step help guide

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On the website where you are purchasing items (the seller’s website), click on their ‘Pay now’ button. You will now be taken to the Paypal® website and will see the following page:

Help guide Paypal - paying by card - step 1

You will see two options; Pay with my PayPal account, and Pay with a debit or credit card. This guide will describe how to pay using a credit/debit card, if you already have a PayPal account then follow our other guide – Paying using a Paypal account – step by step guide.

Click on the Pay with a debit or credit card link. Read more


Accessing the Spam Experts dashboard

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Request a password from support. Please provide the name of the domain and name the email ‘spam experts password request’.

Go to:https://antispam1.spamfiltering.com/

Enter the following details:Username/domain/email: Enter your domain name eg. example.comPassword: Enter the password requested above.

You should now be logged into the dashboard.

Some tasks you may want to perform:

Check Spam quarantine

Click on the Spam quarantine button.

A list of quarantined emails will be displayed.

Check for a missing email

Click on the Log search button.

By default you will see emails for the past two days but change the Date range if necessary.

Enter any other information you wish to filter the results against, then click the Search button.

All matching emails will be displayed.
Have a spam report sent to you at a regular interval.

This will send a report every day/week etc telling you which items have been quarantined.

Click on Periodic domain report button.

Tick the Report enabled option. Select the required Report Frequency.

Click Update.

If you have more than one email user, choose to have user level quarantine reports sent.

Click on Periodic user report button.

Add individual email users or click the Enable button to have reports sent to all users.


Setting up an email account in Outlook 2007

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Open Microsoft Outlook 2007.
Select Tools > Account Settings…
On the Email tab, select New…
Select Microsoft Exchange, POP3, IMAP, or HTTP. Click Next.
Select Manually configure server settings or additional server types. Click Next.
Select Internet E-mail. Click Next.
For User Information, enter your name and email address.
For Server Information, select POP3 for Account Type. For Incoming mail server and Outgoing mail server enter mail.example.com (where example.com should be replaced by the primary domain name for your account).
For Logon Information, enter your email address as the User Name, and enter your password.
Click on More Settings….
On the Outgoing Server tab, select the My outgoing server (SMTP) requires authentication option. Ensure that Use same settings as my incoming mail server option is selected. Click OK.
Click Next. Click Finish. Click Close.


If your Windows XP or Windows Vista computer becomes totally ‘messed up’ then it is sometimes necessary to find an alternative way to log in to your computer to right the problem or in some cases to actually delete Windows and start from fresh.

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